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Zen Internet gained a fourth PC Pro Award for Best Broadband ISP at the Science Museum in London on Tuesday 4th December.
With four years in a row of success at these awards, Zen is clearly showing commitment and success in its mission to provide the Best ISP service in the UK.
The Reliability and Service Awards are based entirely on the experience of PC Pro Readers, compiled from the UK’s largest independent survey of IT customer satisfaction.
PC Pro have announced the winners on their Web site, and commented on Zen’s success:
"It's now four years in a row for one of the industry's most respected ISPs. Near-flawless customer service and reliability keep Zen at the top."
Richard Tang, Managing Director of Zen commented on this win:
“I am absolutely delighted that we have been voted the Best Broadband ISP for the fourth year running. Winning this award is a real testament to the fantastic job done by all our staff – it is their adoption of our principle of continual improvement that has been the key to us winning the award.
Pursuit of our company mission requires us to deliver a better service to our customers today than we did yesterday, and to plan to deliver an even better service tomorrow. This approach will remain the bedrock on which Zen is built.”
Zen is currently preparing to expand the ZenDirect Leased Lines product range to include two new products; Secure Access and Secure Ethernet.
Both solutions will be based on existing ZenDirect Access and Ethernet connectivity solutions, but will feature the added benefit of a managed FortiGate firewall, providing a fully secure managed Internet solution.
By offering an extended range of solutions - including leasing options on firewalls and hardware, as well as a choice of bandwidth, resilience and maintenance - Secure Access and Secure Ethernet offer you the flexibility to meet both your business needs and your budget.
Further information will be provided soon in a ZenPartner Newsflash.
Zen understands the value of case studies and the benefits they can bring. They are a great tool to help illustrate solutions in practise for customers, and also provide reassurance on the quality and reliability of our services.
Zen case studies are stored in their own section on the Press Centre. They also promote the companies who have worked with us to produce successful solutions, as we use them on the Web site and for client meetings.
There are versions from direct customers and partners, all promoting Zen solutions and products. They are also added to the ZenPartner site; you can access these by logging in and visiting the Marketing section.
Why not check these out next time you are on the partner site? You can use completed case studies as part of your product literature for customers.
If you are interested in doing a case study with Zen please contact your Account Manager.
Gold ZenPartner 8 Networks Ltd provide professional I.T. networks and support for small businesses throughout the North West. Based in Manchester, 8Networks support organisations that rely upon and consider I.T. a key part of their growth and success.
8Networks' typical client has between 3 and 25 PCs and appreciates quality service and the extra touches they offer. For example, 8Networks' backup package includes pre-labelled tape media, monthly printed backup calendars and a personal phone call at 1600 each day if the customer forgets to change tapes or puts the wrong tape in.
The company’s mission is to deliver and support reliable, fast and secure I.T. networks for small businesses, and to do this with the utmost efficiency and professionalism.
8Networks customers often want them to manage all aspects of their I.T., including broadband and web hosting, and don't want to deal with multiple third parties. As a ZenPartner 8Networks have all the tools necessary to quickly recommend and manage Zen products easily.
Thane Brooker, Managing Director of 8Networks commented:
“To ensure an efficient and quality service we standardise our systems wherever possible. This includes working with a single ISP so that we save time and money, as well as offering a better solution to our end client. Being a ZenPartner helps us to convert clients that are with alternative ISPs. Our position as a Gold Partner, and the ability we have to manage all aspects of the conversion and fault resolution, is a strong incentive for our clients to change to Zen."
One of the ways we provide support to our Partners is to provide training, product events and seminars, free of charge, to all of our Partners in the ZenPartner training programme. The events include induction and sales training, product focus seminars, and technical training for broadband initial diagnostics and trouble shooting.
Last quarters events:
Over the last quarter we have carried out these events regularly, including product seminars on our new VoIP products and our Web Solutions Division:
- Tuesday 2nd October:
VoIP Seminar – Zen Headquarters, Rochdale
- Thursday 4th October:
ZenPartner Induction - Twickenham
- Tuesday 9th October:
DSL Initial Diagnostics – Zen Headquarters, Rochdale
- Wednesday 31st October:
ZenBroadband Sales Training – Zen Headquarters, Rochdale
- Friday 16th November:
ZenPartner Induction – Zen Headquarters, Rochdale
- Wednesday 21st November
DSL Initial Diagnostics – Regus, Euston, London
- Friday 23rd November:
Web Solutions Seminar – Zen Headquarters, Rochdale
- Wednesday 28th November:
DSL Initial Diagnostics – Zen Headquarters, Rochdale
- Wednesday 12th December:
ZenPartner Induction – Zen Headquarters, Rochdale
- Tuesday 11th December:
DSL Initial Diagnostics – Zen Headquarters, Rochdale
Upcoming events available to book on this quarter:
You will be glad to hear that we have an equally varied amount of events coming up over the next two months. These include Product and Service overviews that are useful for Partners who use us primarily for broadband, but who would be interested in exploring the option of offering some of our other products, and of course seeing what benefits are available via these.
In addition we have two new product seminars available. Firstly, the Managed Hosting seminar, which covers off our Dedicated Managed Windows Hosting product and how offering this to customer via the Partner Programme can be beneficial to Partners. Secondly we have the ZenVault launch seminar, which will explain the new Zen data back-up products which has just been launched (click here to see the ZenVault Product Feature).
To book on any of the events simply click on the link and completed the online booking form (you will need to be logged into the portal).
- Thursday 14th February:
Products & Services overview – Zen Headquarters, Rochdale
- Wed 20th February:
ZenPartner Induction – Zen Headquarters, Rochdale
- Tuesday 26th February:
Managed Hosting seminar – Zen Headquarters, Rochdale
- Wednesday 27th February:
Products & Services overview – Zen Headquarters, Rochdale
- Thursday 28th February:
DSL Initial Diagnostics – Regus, Euston, London
- Friday 29th February:
ZenVault Launch Seminar – Zen Headquarters, Rochdale
- Wednesday 5th March:
DSL Initial Diagnostics – Regus, Lochside Place, Edinburgh
- Wednesday 5th March:
Products & Services overview – Regus, Lochside Place, Edinburgh
- Wednesday 19th March:
Selling Zen Broadband – Zen Headquarters, Rochdale
Events Calendar
We have now also introduced a new Events Calendar for the new year, giving you a more at a glance view of upcoming sessions to help you plan which sessions you would like to book on (again you will need to be logged in):
http://www.zenpartner.com/userdocs/zenpartner-training-calendar.html
All training sessions within the ZenPartner Training Programme are free of charge and are designed by our in-house trainer, utilising the skills within the various divisions of Zen to ensure that you, as a Partner, get the most benefit possible from the partnership.
For any training suggestions, ideas or comments please email: training@zenpartner.com or gill.cummings@zeninternet.co.uk.
On Monday November 5th Voluntary Action Wakefield District successfully launched its enhanced computer support service for community groups and voluntary organisations, Anthem ICT Services.
Anthem ICT is the product of a vision of Voluntary Action Wakefield District (VAWD) to equip the Voluntary and Community sector in Wakefield district with effective ICT skills and resources.
Bronze ZenPartner, Leeds11.com has been working closely with VAWD to make this vision a reality, and now dedicates practically 100% of it time to servicing this project, having merged its client base with that of VAWD. Anthem provides free advice and consultancy to Community groups in the area, and if required, can provide cheap or subsidised support services to organisations.
Leeds 11.com has the experience to advise organisations on their ICT needs, on sources of funding, and are able to provide first line support and services.
Since joining the ZenPartner programme in June 2007, David Florence explains the advantages of being a ZenPartner:
“We use Zen as our preferred supplier because of the excellent support, service and helpfulness of Zen’s staff. We don’t have to mess around on premium rate calls to help lines, and on the very few occasions we have had need for support, we have spoken to somebody who knew the situation and was able to do something about it.
Being a Partner means we are able to visit an organisation and sign them up to an ADSL service instantly, and the automatic static IP address means that we can set up remote access software easily and login to provide support to the organisation more easily.”
The ZenPartner team would like to say congratulations to those partners who have moved up levels in the programme this quarter, meaning an increase in the resources available to them and a move towards a more strategic commitment.
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Wayne Moran of Zen presents Nigel Braginton of Time Communications Solutions Limited with their Gold status plaque
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Craig Graham of Flexsys UK Ltd receives a Gold status plaque
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Gill Cummings of Zen presents Mark Holker of Amberworks Ltd with their Platinum status plaque
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These were:
Gold to Platinum:
- Amberworks Ltd
- appiChar Ltd
- Automation Control Electronics
Ltd
- Continum Ltd
- Gardner Systems PLC
- MySon Consulting Ltd
- Network Telecom (UK) Ltd
- PURE Technology (UK) Ltd
- Rio Systems Ltd
- Solsoft
- The Computer Intelligence Agency
Ltd
Silver to Gold:
- 999 Network Services
- BDE International Ltd
- CAM Systems Ltd
- Central Business Services
- Edeva Solutions Ltd
- HBP Systems Ltd
- IBCOS Computers Ltd
- Network Webcams Ltd
- Protozoon Ltd
- Time Communications Solutions Ltd
- Waterson Consulting Ltd
(from Bronze level straight to Gold)
Bronze to Silver:
- Advanced Computer Technologies Ltd
- Allware Systems Ltd
- Cemoc Ltd
- Comtech Networks Ltd
- Control Esc Ltd
- Deeson Group Ltd
- Inclarity Ltd
- IT Builder Ltd
- IT Synergy Ltd
- iT2
- Jem It Ltd
- Lynx Computing Ltd
- Matrix Digital
- MK IT Ltd
- Net Revenue Ltd
- PC Confident
- QuoStar Solutions
Ltd
- Response Data Communications Ltd
- Riverbank IT Management Ltd
- TCF Communications Ltd
- Tegen Ltd
Keep up the Good work!
The ZenPartner Programme provides a full, detailed Welcome Pack as a reference point for all partner information, which is available on CD.
The pack contains up-to-date information on key topics such as ordering online, faults/support processes, payment and billing, and commission structures with an additional section on resources such as a full training programme. The pack also features the latest price lists for all products and services from Zen available to partners through the ZenPartner Programme and a complete list of contacts.
For all the latest information please visit the member’s area on the ZenPartner Web site under 'Marketing' and download the latest version of the pack.
If you would like a copy of the ZenPartner Welcome Pack on CD, please contact the Partner Team with your company’s details at info@zenpartner.com or alternatively contact your Account Manager.
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