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ZenPartner recently announced the launch of a dedicated ZenPartner Customer Services Team as part of our drive to ensure that the ZenPartner Programme continues to put its Partners first. All of our Partners now have dedicated support from Customer Services representatives who are specifically trained to understand the needs of Partners.
Initially the team will be made up of Sandra Nuttall, who has extensive experience of working with ZenPartners through her work as a ZenPartner Account Manager.
Alongside Sandra is Sean Taylor, whose work within the Customer Services team has led to him being offered the position. The new Team will predominantly concentrate on the following areas:
- Requests for technical details to be resent
- Changing details to progress a failed order
- Checking the progress of an order
- Complaints regarding orders
- Changing/Setting-Up e-mail forwarding for a domain
- Domain and RMA Forms
- Alias set up
- General advice
The ZenPartner Customer Services team are available between 9am - 5pm, Monday to
Friday and can be contacted either via e-mail or phone with the following contact details:
E-mail: customerservice@zenpartner.com
Phone: 0845 058 9007
About 85% of calls to the dedicated number are answered within 20 seconds and so it
makes sense to use this service to get your queries answered quickly and effectively.
The ZenPartner newsletter team managed to catch a few minutes with the dedicated team
so that you can learn a little more about the people you are speaking to and put
a face to the name/voice....
Sandra Nuttall, Customer Services Executive
(Previously Partner Account Manager):
Length of time with company: I have been with Zen for two and a half years.
Do you have any bad habits?: No, like Mary Poppins I'm practically perfect in every way!
What are your 3 favourite Web sites?: My three most frequently visited Web sites are www.google.com, www.ebay.co.uk
and www.asda.com.
What do you like doing in your spare time?: My favourite pastime at the moment is belly dancing, which I have been doing for about 12 months now, at the moment we are practising for the dance school show in March. |
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Of the dedicated team Sandra said, "We realised that the enquiries that Partners raise
tend to need a slightly different treatment due to the nature of the relationship which is
why we have started the dedicated service. By ensuring that the Customer Service representitive that deals with the call understands how the ZenPartner Programme works
and the differing needs of our Partners, the new team will be able to provide a much
better Customer Services experience to our Partners."
Sean Taylor, Customer Services Executive:
Length of time with company: Six months.
Do you have any bad habits?: Not that I know of - honest!
What are your 3 favourite Web sites?:
www.I-am-bored.com, www.fhm.com and www.manutd.com.
What do you like doing in your spare time?: Watching/Playing football and rugby league, watching TV, socialising. |
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Of the dedicated team Sean said "The Dedicated Customer Service Team offers a good first point of contact for any partner query. We are here to be a friendly voice that understands the situations that Partners may be in and realise that they need a slightly different service to our other customers. The team are able to give dedicated advice and are able to go one step further to reach the ideal outcome for Partners."
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