Earlier this month Zen launched a business-grade Broadband Service Level Guarantee, Zen Enhanced Care.

Zen Enhanced Care is available as an option on all Zen ADSL services, including the latest up to 8Mb services, Zen 8000 Lite and Zen Office 8000 Max. For just £12.00 per month (excluding VAT), customers are able to take advantage of a Support Team offering guaranteed response and resolution times in the event of any faults found with their ADSL service.

Zen has been commended on many occasions for the high levels of service and support provided to all its customers. The introduction of Zen Enhanced Care does not mark any deterioration in regular service standards, it simply recognises that many organisations today require a guaranteed fault resolution time and advanced service level for all business critical operations over their Broadband connections.

Zen Enhanced Care is supplied for a minimum term of 1 month, which is in line with Zen’s minimum term Broadband contract. Within this, Zen commits to a one working hour response time in respect of all technical support Broadband fault enquiries, and a sixteen working hour resolution time for all Broadband faults found to have originated with the Zen supplied DSL circuit or within the Zen network.

For more information about Enhanced Care and Zen’s range of Business Broadband solutions, please visit www.zenbroadband.com