Companies looking to upgrade their connectivity will now have greater opportunities to do so following a recent Ofcom ruling. The ruling has forced BT to re-structure their product set leading to the removal of the LES (LAN Extension Service) product.

How can customers benefit?

The LES product was a premium priced product with a premium SLA, however, there was very little difference, if any, technically between a LES and a WES. The only discernable differences were the SLA and the price. Following the ruling, customers can now benefit from more competitive WES pricing whilst still receiving a premium SLA.

For existing ZenDirect Ethernet customers, there has been on average a reduction of perhaps 20-30% in pricing upon renewal of contracts. All existing customers now also benefit from a premium 100% SLA with their ZenDirect Ethernet product.

This all means that there has never been a better time to upgrade or renew your connectivity with ZenDirect Ethernet.

What is ZenDirect?

A winner of the ‘Best Uncontended Service’ at the 2006 ISPA (Internet Services Providers' Association) awards, ZenDirect is dedicated 1:1 Business class connectivity at its best, with a comprehensive product range to suit all accessibility requirements. This is enhanced by Zen’s own robust, resilient network infrastructure, allowing us to provide solutions at speeds of 64Kbps up to a very powerful 1Gbps across the UK. This product range offers brand new multi site operational connectivity with improved options for security, resilience, failover, and support.

We offer three products, starting with ‘Access’, based on traditional Leased Lines, providing lower bandwidth Internet connectivity from 64Kpbs through to 2Mbps. Secondly, the ‘Ethernet’ product provides flexible Internet connectivity from 2Mbps up to a staggering 1Gbps. A ‘Private WAN’ product is also available offering solutions from simple site to site connectivity for multiple sites at speeds of 64Kbps up to 1Gbps.

Zen has always kept a focus on the latest technologies, and any changes to products are designed to reflect this as well as maintaining excellent customer service levels. That is why you will still find features such as a 100% Service Level Agreement, 24x7x365 monitoring and support, dedicated personal account management, resiliency on hardware and connectivity and superb customer service and technical support. There is also an option for DSL back-up* and with support at such a high level, Zen is aware of how mission critical Internet connections are for businesses.

The ZenDirect product range is perfectly positioned to meet a wide range of customer needs. For a free quotation or advice on the changes to Ethernet, please call the Partner Programme Team on 0845 058 9080 or contact your Account Manager.

For more information, visit www.zen.co.uk/zendirect/

* subject to availability