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How good is our customer service? How reliable are our products?
PC Pro’s Awards are the most comprehensive guide to customer support and product reliability in the UK, but they need YOUR feedback to decide who wins.
Not only will you have your say, you’ll also be automatically entered into a prize draw to win some fantastic prizes – worth over £4,000.
To take part please click here.
Zen Internet proved successful in the PC Advisor Reader Awards 2007, as the Internet Service Provider (ISP) was named 'Most reliable ISP', 'Best Small ISP' and gained the 'Customer service' award.
This was part of the results following the 'Best Buy Broadband' survey, conducted by PC Advisor to find out what customers really think about their broadband service.
Zen regularly stands out for its ability to provide a good customer experience, a factor of broadband service that PC Advisor highlights as important in the survey, which rated providers for overall satisfaction. It emphasised that choosing a broadband provider on price alone is not advisable, and contract terms should also be taken into consideration.
Richard Tang, Zen Internet Managing Director, commented:
"I am delighted that Zen has won three awards in the PC Advisor survey. Awards like these reaffirm our commitment to our company mission – to provide the best ISP service in the UK."
The PC Advisor August edition containing this survey is out now.
This summer sees the launch of a new range of hosting products in the form of dedicated Linux servers. Based on a highly redundant hosting platform, these new services will provide the ongoing performance, reliability and security of having your very own Linux server.
Ideal for hosting high availability Web sites, databases, applications and e-mail services, you’ll benefit from guaranteed service levels, firewall security and full administrator access. It also means you’ll avoid the cost and long-term commitment of purchasing, setting up and hosting any hardware yourself.
To pre-register your interest and receive more information once available, simply visit www.zenwebhosting.com.
MacUser’s Awards this year will reflect the very best products for Mac users, because they will be voted for by YOU the real Mac users.
MacUser is giving you the chance to be part of the Award judging panel, helping to select the winning products for 11 key categories.
As well as casting your vote for your products of the last 12 months, you’ll also be in with the chance to win a fantastic prize bundle worth £4,000.
To take part please click here.
Zen Platinum Partner The Networking Company, was proud to sponsor two Scottish Border art organisations, The 2007 Borders Book Festival and community group, the Riddell Fiddles.
Their involvement with Riddell Fiddles was the Networking Company's first venture into arts sponsorship and their support was matched by Arts & Business Scotland in conjunction with the Scottish Executive with a New Arts Sponsorship Award.
The sponsorship and award helped provide an admin base for the group including a Zen connection which aims to allow anybody to learn the traditional fiddle, by providing inexpensive fun-filled lessons for young and old alike (including The Networking Company’s Technical Sales Director Allan Williams!)
The 2007 Borders Book Festival has found a home, thanks to the support of the National Trust for Scotland, at Harmony House and Garden in Melrose.
Alistair Moffat, Borders Book Festival Director
commented:
”The 2007 festival sparkled with talent from the first night on Thursday 21st June to the closing concert on Sunday 24th June.
Writers from all over Britain, from America and India came to talk to us in the June sunshine”
A reliable e-mail service is a vital part of any corporate environment. Take complete control of your e-mail by running your own e-mail server onsite or alternatively let Zen Internet's award winning team host and manage your server for you.
While Microsoft Exchange is often a popular choice for e-mail, it is an expensive solution whose initial costs can easily mask the significant total cost of ownership. Complex platform requirements and the expensive IT skills required to look after it mean that the vast majority of companies will find Exchange Server overkill for their requirements. However, feature rich, reliable, easy to manage, low cost alternatives do exist and MDaemon from Alt-N Technologies is one of the most popular Windows based alternatives to Exchange.
MDaemon is a Windows-based e-mail server that can be installed and configured in minutes and managed by anyone within your organisation with the minimum of training. Despite its ease of use, MDaemon provides full e-mail server functionality that surpasses almost all other mail server products on the market. Flexible account management and controls, integrated support for mobile devices, remote web access with groupware folder sharing, comprehensive security features and integrated spam filtering combined with a simple licensing model mean that MDaemon provides a truly viable alternative to Microsoft's Exchange Server.
Why not host your MDaemon server with Zen Internet?
In the very near future, Zen Internet's award winning web hosting team will be offering dedicated MDaemon server hosting. This service will provide you with all the flexibility of your own MDaemon e-mail server while removing the need to worry about your server's hardware, Internet connectivity, DNS setup, data backup and software updates.
We expect this to be a very popular service so please register your interest by emailing managedhosting@zen.co.uk.
MDaemon is distributed exclusively in the UK by Zen Internet's sister company Zen Software Ltd.
For more information on MDaemon and its associated plug-ins please click here.
Fully functional, fully supported 30 day trial downloads are available.
ZenPartner Induction Training
Over the last quarter ZenPartner Training has been exceptionally busy both conducting training at our headquarters and around and about. Sessions included the usual induction events in addition to DSL Initial Diagnostics and managed Security training.
Initial Diagnostics – Regus, Hatfield – 26th April
Mike O’ Keefe - 2Digital
David King – Bluecube Technology
Aaron Swanborough – CSC IT Ltd
Funso Akinwunmi – Swift Digital Solutions
Toby Wong – ICT Partnerships
Neil Francis & David Hughes – Glenfield Software
Jason Paton – Blue Rising Systems Ltd
ZenPartner Induction – Rochdale – 11th April
Duncan Pollard, Sarah Milsom & Andy Corbett – World Wide Websights
ZenPartner Induction – Rochdale – 17th April
Adrian White & Ray Green – IBCOS Computers Ltd
ZenPartner Induction – Twickenham – 3rd May
Kevin James & Steven Taylor – Kevin James Ltd
Daniel Godfrey – Dayba
Peter Conway – HPC Solutions
Waseem Mohammed – Fifosys
Mark Instance & Paul Bennett – Tribecca
Andrew Dyke – Optimity
John Davies – Comtech Networks
ZenPartner Induction – Rochdale – 8th May
Wayne Canavan – NextGen Technical Services Ltd
Samantha Franklin – CNT
Managed Security Event – Rochdale – 8th June
Jason Paton
- Blue Rising Systems
Mark Holker & Jane Brighton
- Amberworks
Wayne Canavan - NextGen
Steven Mason & Ian Walsh
- AWK Computers
ZenPartner Induction – Rochdale – 21st June
Les Prenton
- Abbey Telecom
Mark Staley & Hazel Roper
- Cheshire Telecom
Peter Hudson
- Belmonte Business Equipment
Akin Ande -
Belmonte Business Equipment
Coming up soon we have an additional Managed Security event at Regus, Richmond on Thursday 2nd August and another Induction event at our headquarters on Wednesday 5th September. To reserve your places please complete the online booking forms on the training calendar (you will need to be logged in).
Feedback
If there are any products or areas of Zen that you would like to attend a training session on, i.e. if you are thinking of moving from just reselling broadband, to providing hosting for customers as well but aren’t sure of where to start, please send your enquiries to training@zenpartner.com or speak to your Account Manager and we can look at supplying tailored training for your requirements.
Get In Touch
Everyone can benefit. It doesn’t matter if you are a techie or a newbie. Get in touch with Gill Cummings our dedicated Training Co-ordinator, for more information on the course that’s most relevant to you.
Zen Internet was announced as 'Best Mac-Friendly ISP’ at the Macworld Awards, held at the Gibson Hall in London on Thursday 28th June. This award was the result of nominations from Macworld readers, reflecting Zen’s success in delivering excellent service levels to Mac users. The Macworld Awards are the established UK event in the Mac calendar, recognising the products and vendors which have made an impact in the Mac industry.
Zen has gained a first class position in the field of Mac Support with the implementation of a dedicated Apple Mac Support Team. Apple Macs users of Zen Internet-based services can be assured that technical advisors, who have the necessary knowledge and are aware of the latest developments, are available to offer support at the local call rate.
Phil Long, Technical Support Manager, Zen Internet commented:
"Zen’s continuing success can be attributed to our focus on providing the best technical support alongside high quality services, which leads to excellent commendations such as this Macworld Award. The dedicated Apple Mac team is a perfect example of how committed we are to meeting customer requirements across a range of areas."
You all speak with them, whether it’s daily or only now and again. But who are these wonderful people really? Once again, ZenPartner News steals a few minutes with a member of the ZenPartner team...
Full name: Fiona Claire Thomson.
Age: Over 30!
Postion(s): Partner Programme Administrator.
Length of time with company: 11 years 8 months!
I was a member of the original Zen team of 4 people and now there are over 250 employees! I have worked for virtually every non-technical department ever since!
THE QUESTIONS
Where are you from originally?
Born in Manchester and brought up in Rochdale.
What were you doing before you joined Zen?
Studying for my combined degree in Media Studies and Business Management and after a short stint as a temp I got my job at Zen.
What are your 3 favourite Web sites (clean please)?
www.bbc.co.uk - Such a vast source of information
www.youtube.com - For a bit of light relief
www.tripadvisor.co.uk - I love my holidays!
Which album /single do you have in your stereo?
My musical tastes are quite varied. In my car at the moment I’m listening to
Stadium Arcadium by Red Hot Chili Peppers and The Very Best of Dolly Parton – I just love 9 to 5!
Which football team do you support?
Manchester United and Rochdale AFC – got to support the local team!
What is your favourite childhood TV programme, and why?
I used to like watching Mr Benn – it was great going on different adventures with him every time he went to the costume shop!
If you could be any one else for a day who would it be and why?
Probably my Uncle – he’s a Travel Writer which has got to be one of the best jobs in the world. He’s been divorced twice though, so I guess you can’t have everything!
What was your best Christmas present?
This is a hard one! It would probably be when I got my first bike, which was a Raleigh Amber if I remember correctly – happy days!
Do you have any bad habits?
Yes, but none that I’m willing to divulge!
What was your first computer?
My older brother had a ZX81 which was black and white! His favourite game was flight simulator whereas mine was that tennis game which consisted of 2 lines and a dot – the simple ones are the best! He then moved on to a ZX Spectrum which introduced us to gaming in full colour! My favourite game then became space invaders – what a classic!
Thanks Fiona and that concludes another inspirational interview with a ZenPartner team member.
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Paul Corrie of Direct Data Systems is presented with a Gold status plaque |
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The ZenPartner team would like to say congratulations to those partners who have moved up levels in the programme this quarter meaning an increase in the resources available to them and a move towards a more strategic commitment.
These were:
Gold to Platinum:
GSL IT
Image Logistics Ltd
Integration Services Ltd
Picard Solutions Ltd
Silver to Gold:
Augmented Reality Ltd
Glenfield Software Ltd
Impirius Ltd
iTech Solutions UK Ltd
IntegrationX
Tellemachus Ltd
Arrow Computing Solutions Ltd
Bourne Computer Services
Data Pacific Ltd
JTML.com Ltd
CCT Infotech Ltd
Global Network Solutions Ltd
Bronze to Silver:
3Tech Systems Ltd
AWK Computers
Half Minute Pubs UK Ltd
Arena Business Machines
Phase 5 Communications Ltd
Proview CCTV Services Ltd
ShopperTrak Ltd
Stickman Technology Ltd
The Support Store PLC
Weald Computer Maintenance Ltd
CAM Systems Ltd
Shepley Computers
UK Digital Networks
ePic Net
Impact Computing & Consulting Ltd
The Image Factory Ltd T/A IF-tech
The Support Store Ltd
Associates in Networking Services Ltd
Wizard Systems
Aztech IT Solutions Ltd
Cherry IT Ltd
Corporate Hardware Solutions (UK) Ltd
Pensar Systems Ltd
HBP Systems Ltd
Keep up the Good work!
The ZenPartner Programme provides a full, detailed welcome pack as a reference point for all partner information, which is now available on CD.
The pack contains up-to-date information on key topics such as ordering online, faults/support processes, payment and billing, and commission structures with an additional section on resources such as a full training programme. The pack also features the latest price lists for all products and services from Zen available to partners through the ZenPartner Programme and a complete list of contacts.
The pack is updated regularly and there have been lots of updates since last month. For all the latest information please visit the member’s area on the ZenPartner Web site under Marketing and download the latest version of the pack.
If you would like a copy of the ZenPartner Welcome Pack, please contact the Partner Team with your company’s details at info@zenpartner.com or alternatively contact your Account Manager.
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